Fixed-price audit packages are eligible for a pro-rata refund if service delivery deviates from the agreed-upon scope and cannot be rectified within a reasonable timeframe. Claims must be submitted within 30 days of project completion or identified deviation. All refund requests are subject to a thorough review by our engineering and billing departments to ensure fairness and adherence to contractual agreements.
SLA benchmark reviews are conducted quarterly for retainer clients, with performance adjustments applied to the subsequent billing cycle if agreed metrics are not met. Cancellation of ongoing services requires a 60-day notice period, after which any pre-paid services will be refunded on a pro-rata basis, less any unrecoverable third-party expenses. This policy ensures mutual accountability and clear expectations for all engagements.
Need assistance with billing or a refund request?
Our dedicated support team is ready to clarify any policy details or guide you through the process.